Return and refund policy

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

✅ Return Eligibility

  • Returns are accepted within 7 days of receiving your order

  • Items must be:

    • Unused

    • In original condition

    • In original packaging

  • Proof of purchase (order number or receipt) is required

❌ Non-Returnable Items

We do not accept returns for:

  • Items damaged due to misuse, neglect, or improper handling

  • Items returned after the 7-day return window

  • Items without original packaging

🔁 Exchange Policy

  • Exchanges are accepted within 10 days of delivery

  • If you receive a defective or damaged item, please contact us immediately

  • Exchanges are subject to product availability

💳 Refund Process

  • Once your return is received and inspected, we will notify you via email

  • Approved refunds will be issued to your original payment method

  • Refund processing time: 5–10 business days

  • Bank or payment provider processing times may vary

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Shipping fees are non-refundable

📩 How to Initiate a Return

To start a return or exchange, please contact us with your order details:

Our support team will guide you through the process.

📌 Important Notes

  • Unauthorized returns will not be accepted

  • We reserve the right to refuse returns that do not meet our policy requirements