FAQ

1. Where do you ship?

We currently ship only within the United States.
At this time, we do not offer international shipping.

2. Is shipping really free?

Yes! We offer FREE SHIPPING on all U.S. orders.
There are no minimum purchase requirements and no hidden fees.

3. How long does order processing take?

Order processing takes 3–4 business days.
This includes order verification, quality checks, and packaging.

Orders are not processed on weekends or U.S. public holidays.

4. How long does shipping take?

Shipping typically takes 5–6 business days after your order has been processed.

Estimated total delivery time:
👉 8–10 business days (Processing + Shipping)

5. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number.

Please allow up to 24 hours for tracking information to update.

6. What payment methods do you accept?

We accept secure payments through trusted third-party providers, including major credit and debit cards.

All transactions are processed securely, and we do not store your payment information.

7. Can I cancel or change my order?

If your order has not yet been processed, please contact us as soon as possible.

Once an order has been processed or shipped, it cannot be canceled or modified.

8. What is your return policy?

  • Returns are accepted within 7 days of receiving your order

  • Items must be unused, in original condition, and in original packaging

  • Proof of purchase is required

Please review our Return & Refund Policy for full details.

9. How do exchanges work?

  • Exchanges are accepted within 10 days of delivery

  • Exchanges are subject to product availability

  • If you received a defective or damaged item, contact us immediately

10. When will I receive my refund?

Once your return is approved and processed:

  • Refunds are issued within 5–10 business days

  • Refunds are sent back to your original payment method

  • Bank processing times may vary

11. Who pays for return shipping?

Customers are responsible for return shipping costs unless:

  • The item is defective

  • The wrong item was sent

Shipping fees are non-refundable.

12. What if my item arrives damaged or defective?

If your item arrives damaged or defective:

  • Contact us immediately

  • Provide your order number and clear photos of the issue

We will assist you with a replacement or refund as quickly as possible.

13. Are your electric kettles safe to use?

Yes. Our electric kettles are designed with safety and reliability in mind, including features such as:

  • Automatic shut-off

  • Heat-resistant materials

  • Stable power performance

Always follow the usage instructions included with your product.

14. Do you offer warranties?

Warranty coverage may vary by product.
If you have questions about a specific item, please contact our support team.